Just contact the store of your choice through mobile, landline or whatsapp. Please leave your details such as name, contact, number of guests, and date/time of visit

This will be subject to IATF and LGU guidelines. We will comply with prevailing regulations

Yes! All outlets have alfresco. Some outlets have bigger capacity than the others

Yes, all outlets have ample parking space numbering more than 10. If these spaces gets full, our guard can direct you to other nearby areas where you can park

• For regular dining, pets are welcome at the common area tables of our The Podium and S Maison outlets, as well as the alfresco tables at our New Manila Broadway and Mabini locations.
• For exclusive reservations, we allow one dog (must be wearing a diaper) in your reserved area.

You may see the events packages under the EVENTS section of this website

• Food, service and venue
• Other equipment and amenities such as mics, basic sound system, white screens and projectors are available via request (some are subject to a small rental charge)

• Our standard service is Assisted Buffet where our servers control the portion per guest when they queue at the Buffet Area
• Other arrangements will need to be discussed with the events manager

We charge corkage fee for outside food and drinks that will be consumed in-venue

Minimum of 20 pax

It will depend on how many persons you want to feed (extras considered). Kids and seniors are to your discretion and we may package them separately as long as the consumable is achieved

• Our packages are designed to be per-head, and we have four price ranges to choose from. Anything outside of it can be customized and discussed with the events manager
• While charging will be per head, it is also important to note that our outlets operate on consumable rates per area. If your guest count multiplied by the per-head rate falls below the consumable, you will need to negotiate with our manager to either top-up the rate or ensure that the full consumable amount is used within the event day itself, as Gift Certificates or outside/future purchases are no longer allowed.
• We will portion the food based on your event order (number of guests). In the event that more than expected guests arrive, you may either top-up via additional food orders, or sacrifice a little bit on the portioning
• We will request a downpayment to confirm the event, but more importantly to lock the event date/time
• All services done within premises are subject to the prevailing service charge rate (SVC)
• All discounts are not applicable to the event package

Due to various factors such as ever-changing lockdown conditions, we will inform the current consumable rates through private channels

• Yes, we provide free food tasting good for 2 persons for confirmed exclusive (whole)restaurant bookings
• Other options for food tasting may be done on a regular transaction level

All outlets have relatively large seating capacities over 100. But given the pandemic situation, we can only accommodate a fraction of this. The number of guests we can allow is subject to prevailing quarantine status and guidelines from IATF and LGU

This will be subject to IATF and LGU guidelines, with certain exemptions

• Yes, we encourage you to do so! However, we don’t provide this service and will encourage you to explore your own creativity in doing so
• We work with several stylists and can recommend but just note that we do not have any accreditations or tie-ups with these professionals

We have two slots per day:
- LUNCH is for 10AM to 2PM
- DINNER is for 5PM to 9PM
If your hours are outside of these times, please let us know

• We follow a 'first to down payment policy' to block the date
• To block the date, we will require to settle 30% non-refundable down payment to our bank account (or other available payment options)
• All down payment fees are forfeited upon reservation cancellation. Reservation and down payment fee is non-refundable, non-transferable and non-consumable except with Government mandated lockdown
• Other scenarios where an event may not push through due to non-fortuitous events (such as natural calamities, abrupt lockdowns, etc) will be subject to deliberation and can be negotiated with the events manager
• Please also note that due to the volume of inquiries and events we handle, checking the date availability will be one of the first things that we both need to determine

sive of the 1-hour ingress and egress. Additional of 5k consumable rate per hour for overtime (overtime is subject to approval as there might be an event that happens before or after yours)

• Delivery orders are usually done the same way as take-outs but with the additional service of delivery. We use the top rider-hailing apps and charge at cost (sometimes, we round up for buffers). Similarly, you may book your own rider to pickup from us. We will most likely be unable to facilitate delivery for you during peak days
• You may contact the outlet nearest you and seek guidance on how an order can be done with the inclusion of a delivery fee/service
• Grabfood and Pick•A•Roo are also available for your impromptu cravings. Just note that depending on how busy our floors are, we may deactivate certain items or turn-off completely

• Yes you can! You may find the ordering section under the AT HOME section of this website
• Just note that these are mostly next-day deliveries, and are subject to item availability. We will do our very best to keep inventory levels available at all times but please do understand that from time to time, we may be very busy and may have some delays in confirming your online order
• Orders done via the website are centralized at the AT HOME facility in New Manila and is subject to a flat-NCR rate

• The website can facilitate online payment methods. In majority of cases, credit cards are available (master and visa)
• For AT HOME packages and bulk orders, we will require to settle the full payment at least 3 days prior to the delivery date to confirm the order
• Cancellation will not be allowed once payment has been done. However, you may change delivery schedule 3 days prior to the date of the delivery.

• We may, in most cases, honor these cards but may request a screenshot of the ID
• Standard applicability of discount will be in effect (# of ID divided by the portion size of the item)
• By law, it is our right to determine the validity of the ID. Similarly, since these cards are not physically presented, we may request that these cards reveal the address of the bearer that is similar to the delivery address
• Applicability of these cards are not to be used in conjunction with a promo item or a promo bundle
• The applicability of these cards are disabled on the website ordering platform

• As long as the rider-hailing apps cover your area, we will normally be able to! Per experience, most of Rizal, and nearby Bulacan, Laguna and Cavite are reachable
• Rates subject to current circumstances

All the time!

• Yes, we can and have done several times. Just allow us a two-three-hour window for all deliveries to be fulfilled before your event time
• We also handle the SMS blast, manage re-routes, fulfillment report, etc based on personal or corporate needs (some are subject to extra management charge)

• Depending on your item, standard packaging will be on clear plastic containers
• Bento boxes are placed on biodegradable paper two-way containers
• Trays are in aluminum trays
• The LOLA AT HOME box are subject to request and may be charged a small packaging fee
• To save on waste, we will put utensils and napkins via request
• If it is a gift, we can place ribbons, as well as cards (standard or customized). Just let us know!

• Once food is received, please make sure to remove all covers of containers to aerate the food. Yes, keeping it covered will keep it warm longer, but it will also make the food spoil faster
• If food will not be consumed right away, please make sure dishes are at room temperature before refrigerating
• Please see the Returns & Exchanges section should you have any issues with our food upon arriving at your doors

• Reheating instructions are provided in a label in each container/box. Most of the items will just require short heating times under typical microwave or oven
• For desserts, cakes or any items that needs to be refrigerated, just chill if these items will not be consumed right away

Its basically a full menu set that you can choose (or customize) for your home celebrations or for remote party celebrations. Our portions are standardized by 3-4pax and 6-8 pax, and are just multiplied or divided depending on the portion size that you will need

• The full menu can be viewed under the ORDER NOW section of this website

We deliver these sets in boxes. The trays or the containers are inside, supported by kraft paper. We will ensure to seal each container properly to avoid spillage and to survive rugged travel

For third party delivery issues please contact the delivery company directly. You can contact their order-issue line or visit their website.

• If you receive food that is different from your order, we sincerely apologize. Please inform us right away through our contact lines and we will discuss a solution with you. In most cases, we will refund the item that was not delivered.
• If you would choose to wait and have it sent again, kindly allow some processing time and delivery time. Should the new item be of greater value than your original item, we will request a payment on the difference. Delivery fee will be shouldered by us.

(same as above)

• We cook our food fresh to order with only the finest and freshest ingredients. We take great care and pride in all of the dishes we make. But sometimes, this happens!
• Refunds and/or replacement food are available upon request for orders in which the food is wrong, omitted and other similar circumstances. Refunds are not typically provided for food that a customer simply does not like.
• If the food is reported spoiled, we would request that we are informed almost immediately. We follow a one (1) hour window upon receiving the item. Anything more may be considered due to factors out of our control, such as storage, and handling upon receipt.
• Personal pick-up items are requested to be checked prior to pick-up and may not be refunded nor replaced due to obvious reasons. 
• Other scenarios are on a case-to-case basis and shall be tackled via best efforts.

• We cannot cancel, refund or give store credit if you change your mind or mistakenly order an item after the order is prepared. We are unable to provide any refund or store credit for non-food items or beverages.

We cannot cancel if an order is already in progress and on the delivery route. If the driver made a reasonable effort to contact you after arriving at your requested location, you may not be eligible for a refund.

• We strive to prepare and package our pick-up items to preserve the high quality of the food. To help ensure this, please arrive at the scheduled time confirmed by the restaurant to ensure your order is picked up at the best quality with respect to temperature and freshness.
• If you are going to arrive after the confirmed pick-up time, please provide notification 15 mins prior to the pick-up time.

• We reserve to postpone deliveries for days that may be hazardous for our delivery team (e.g. weather, crisis, lockdowns, etc.).
• In cases where delivery is attempted, but was unsuccessful due to the reasons including but not limited to:
• Absence of the recipient or inability to be contacted despite several attempts.
• Lack of sufficient logistical/road access to deliver successfully.
• Lack of a suitable or secure location to leave the ordered items.
• We will recall the item back to our facility and coordinate a redeliver of the same item separately. A redelivery fee may be applicable in most circumstances.

• We process the order online and offer various payment methods and will be processed by the AT HOME team. The team will be in touch after receiving your online order. You will also receive an email notification once the online order pushed through to the team. Kindly await for correspondence. 
• Gcash, Paymaya, AUB bank transfer, and credit card payments (Visa or Mastercard) are available via Paymongo.
• All credit card transactions/orders will be handled by our ATHOME New Manila Team. Release of item and delivery source will also come from this location.
• COD will be via rider hailing apps (such as lalamove) and will be subject to cash handling fees by the app (usually +50 on top of prevailing delivery rate).
• Cancellation will not be allowed once payment has been done. However, you may change delivery schedule 3 days prior to the date of the delivery under the condition that the food has not yet been prepared.

• We use the top rider-hailing apps and charge at cost (sometimes, we round up for buffers)
• Similarly, you may book your own rider to pickup from us. We will most likely be unable to facilitate delivery for you during peak days but pickup arrangements are always welcome
• All online orders are centralized at the AT HOME team based in New Manila, QC

• As long as the rider-hailing apps cover your area, we will normally be able to! Per experience, most of Rizal, and nearby Bulacan, Laguna and Cavite are reachable
• Rates subject to current circumstances

• For better service, please order ahead of time (half a day) to ensure we receive it even during the busiest times
• On weekdays, 30-45 minutes ahead of the delivery time is possible. Travel time is not included and depends on location. There will be some delays in accepting the order if it falls on the weekends and holidays
• All orders will be processed same day as soon as possible, during operating hours. However, our cut off time will be every 5PM. Orders made beyond that will be considered for next-day delivery.

• We may, in most cases, honor these cards but may request a screenshot of the ID
• Standard applicability of discount will be in effect (# of ID divided by the portion size of the item)
• By law, it is our right to determine the validity of the ID. Similarly, since these cards are not physically presented, we may request that these cards reveal the address of the bearer that is similar to the delivery address
• Applicability of these cards are not to be used in conjunction with a promo item or a promo bundle
• The applicability of these cards are disabled on the website ordering platform

• All the time! But this will have to be checked with stock availability, especially if the orders are due in the next two days.
• For bulk orders, it would be best to call the AT HOME team directly at +639178181468

• Depending on your item, standard packaging will be on clear plastic containers.
• Bento boxes are placed on biodegradable paper two-way containers.
• Trays are in aluminum trays.
• The LOLA AT HOME box is subject to request and may be charged a small packaging fee.
• To save on waste, we will put utensils and napkins via request.
• If it is a gift, we can place ribbons, as well as cards (standard or customized). Just let us know!

• Once food is received, please make sure to remove all covers of containers to aerate the food. Yes, keeping it covered will keep it warm longer, but it will also make the food spoil faster.
• If food will not be consumed right away, please make sure dishes are at room temperature before refrigerating.
• Please see the Returns and Exchange section should you have any issues with our food upon arriving at your doors

• Reheating instructions are provided in a label in each container/box. Most of the items will just require short heating times under typical microwave or oven.
• For desserts, cakes or any items that needs to be refrigerated, just chill if these items will not be consumed right away.